Frequently Asked Questions
Frequently Asked Questions – OEM Toyota Parts & Accessories (Country Hills Toyota Calgary)
Q. Are you an authorized Toyota dealership?
A. Yes, Country Hills Toyota is an authorized Toyota dealership in Calgary, Alberta. We sell only genuine OEM Toyota parts and accessories sourced directly from Toyota Canada.
Q. What happens if you send me the wrong Toyota part?
A. If we send the wrong OEM Toyota part, we will cover return shipping and ship the correct part to you as quickly as possible at no additional cost.
Q. What happens if I order the wrong Toyota part online?
A. If you ordered the wrong Toyota part, you can return it in new, unused condition and original packaging. Return shipping and restocking fees may apply.
Q. How long does shipping take for Toyota parts in Canada?
A. Most orders arrive within 5–6 business days from the Parts Distribution Center (PDC). Delivery times may vary depending on your location in Canada.
Q. Do you offer express or expedited shipping for Toyota parts?
A. Yes, we offer express and expedited shipping options across Canada. Shipping rates and delivery times are calculated at checkout based on your location.
Q. What shipping methods do you offer?
A. We offer standard and expedited shipping options through trusted carriers across Canada. All shipping rates are calculated at checkout.
Q. Can I track my Toyota parts order?
A. Yes, once your order ships, you will receive a tracking number via email to monitor your delivery in real time.
Q. What happens if my Toyota part arrives damaged?
A. If your part arrives damaged during shipping, contact us immediately with photos. We will arrange a replacement or refund at no cost to you.
Q. What is a VIN and why is it important when ordering Toyota parts?
A. Your VIN (Vehicle Identification Number) allows us to confirm exact fitment for your Toyota. Using your VIN ensures you receive the correct OEM part for your specific model, trim, and engine.
Q. Where can I find my Toyota VIN?
A. Your VIN can be found on your insurance card, registration, driver’s side door jamb, or at the base of your windshield on the driver’s side.
Q. Do you ship Toyota parts outside of Canada?
A. Currently, we only ship within Canada.
Q. What payment methods do you accept?
A. We accept major credit cards including Visa, Mastercard, and American Express. Additional secure payment options may be available at checkout.
Q. Is it safe to order Toyota parts online from your website?
A. Yes, our website uses secure encryption and trusted payment gateways to protect your personal and credit card information.
Q. Can I cancel my Toyota parts order?
A. Orders can be cancelled before 3 PM EST (order processing cutoff). After this time, orders may already be processed or shipped.
Q. Do I need an account to order Toyota parts online?
A. No, you can check out as a guest. Creating an account allows you to track orders and save vehicle details for faster future purchases.
Q. Do OEM Toyota parts come with a warranty?
A. Yes, most genuine OEM Toyota parts and accessories come with a manufacturer-backed warranty. Contact us for specific warranty details.
Q. Will OEM Toyota parts affect my vehicle warranty?
A. No, using genuine OEM Toyota parts helps maintain your vehicle’s warranty. Aftermarket parts may impact warranty coverage.
Q. How can I make sure a Toyota part fits my vehicle?
A. Enter your VIN at checkout or contact our team. We manually verify fitment to ensure you receive the correct Toyota part the first time.
Q. Why choose OEM Toyota parts instead of aftermarket parts?
A. OEM Toyota parts are designed specifically for your vehicle, ensuring perfect fit, safety, and long-term performance. Aftermarket parts may be cheaper but often compromise quality and reliability.
Q. How do I know if a part is driver’s side or passenger’s side?
A. Left and right sides are determined as if you are sitting in the vehicle. Driver’s side is left; passenger side is right.
Q. Can I speak to a parts specialist for help with my order?
A. Yes, our Toyota parts experts are available to help. Contact us during business hours for assistance with fitment, ordering, or product questions.
Q. What are your customer service hours?
A. Our team is available Monday to Friday, 8:00 AM – 5:00 PM (Calgary, MST).
Q. Do you offer discounts on Toyota parts and accessories?
A. Yes, we occasionally offer promotions and discounts on genuine Toyota parts. Sign up for our newsletter to receive exclusive deals.
Q. Do you charge sales tax on online Toyota parts orders?
A. Yes, applicable Canadian sales taxes are calculated at checkout based on your province.
Q. Can I call to order Toyota parts instead of ordering online?
A. Absolutely. You can call our parts department and we’ll help you find and order the correct OEM Toyota parts quickly and easily.